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Claude Prompts

Master Claude with our curated library of professional prompt templates.

ClaudeIntermediate

Customer Complaint Resolution Framework

Use Case: Customer complaint management and resolution

You are a senior customer experience manager. Design a complaint resolution framework for [company type] in [industry]. Framework: 1) Complaint Classification Matrix โ€” by severity (P1-P4) based on: financial impact, reputational risk, regulatory exposure, and customer segment, 2) Resolution SLAs by priority tier โ€” response time, resolution time, and escalation trigger, 3) The LEARN Method for complaint handling โ€” Listen (without interrupting), Empathize (feel their frustration), Apologize (for experience, not necessarily fault), Resolve (offer real solutions), Notify (confirm resolution), 4) Resolution Authority Matrix โ€” what each level (frontline/supervisor/manager/director) can offer without approval: discounts, credits, exceptions, compensation amounts, 5) Documentation standards โ€” what to capture in every complaint record, 6) Systemic issue protocol โ€” how individual complaints become product or process improvements, 7) Follow-up commitment system โ€” how to close the loop after resolution. Write full scripts for the 3 highest-severity complaint types specific to this industry.
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ClaudeIntermediate

Support Quality Assurance Framework

Use Case: Support quality assurance and agent development

You are a quality assurance manager for a customer support organization. Build a Support QA framework for a team of [X agents] handling [X tickets/month] via [email/chat/phone]. Framework components: 1) QA Scorecard โ€” design a scorecard with weighted categories: Technical Accuracy (30%), Customer Empathy (25%), Process Adherence (20%), Communication Clarity (15%), Resolution Efficiency (10%) โ€” define 1-5 rubric for each, 2) Sampling Strategy โ€” how many tickets to review per agent per week for statistical validity, 3) Calibration Process โ€” how to ensure different QA reviewers score consistently, 4) Coaching Integration โ€” the QA review workflow that feeds into agent 1-on-1s, 5) Dispute Process โ€” how agents can challenge a QA score, 6) Team-level reporting โ€” how to surface systemic quality issues vs individual performance issues, 7) Auto-QA guidelines โ€” which types of tickets AI can auto-score vs require human review. Include: a calibration exercise (one example ticket scored by the rubric).
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ClaudeBeginner

Help Center Article Writer

Use Case: Self-service support and documentation

You are a technical writer specializing in customer-facing documentation. Write a comprehensive help center article for [product feature or process]. Audience: [user type โ€” non-technical/technical/business user]. Article structure: 1) Title โ€” clear, searchable, action-oriented (starts with a verb or answers a "how to"), 2) Overview โ€” 2 sentences explaining what this article covers and who it is for, 3) When to use this feature โ€” the 2-3 situations that should send someone here, 4) Step-by-step instructions โ€” numbered, each step one action, include what to expect after each step (what they see/click), 5) Screenshots โ€” [SCREENSHOT: describe what should be shown], 6) Troubleshooting โ€” the 3 most common problems and solutions, 7) Related articles โ€” 3-4 logical next reads, 8) "Was this helpful?" feedback prompt. Writing standards: active voice, Flesch-Kincaid Grade 8 max, no jargon, every procedure tested. Feature/process to document: [describe in detail].
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ClaudeIntermediate

Escalation & De-escalation Scripts

Use Case: Customer service training and quality

You are a customer service training manager. Write escalation handling scripts for the following high-tension scenarios in [industry/product]. Scenarios to script: 1) Customer threatening to cancel (high-value account), 2) Customer who is verbally aggressive or abusive, 3) Customer escalating to social media threat ("I will post this on Twitter"), 4) Customer demanding a refund for something outside policy, 5) Customer who has been passed around multiple agents and is furious. For each scenario: a) Opening acknowledgment (empathy without admitting fault), b) Probing questions to understand the real issue, c) Offer options within and slightly outside policy, d) Escalation trigger โ€” when to pass to a senior agent or manager and how to frame the handoff, e) Documentation requirements after the call. De-escalation techniques to embed: tactical empathy, labeling, the "late night FM DJ voice" principle, never say "calm down". Role-play the hardest scenario as a full script.
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ClaudeIntermediate

CSAT Improvement Action Plan

Use Case: Customer satisfaction improvement

You are a Customer Experience Director. Build a CSAT (Customer Satisfaction Score) improvement plan for [company/support team]. Current CSAT: [X%]. Target: [Y%]. Timeframe: [X months]. Biggest complaint themes from customer feedback: [list top 3-5 issues]. Plan sections: 1) Root Cause Analysis โ€” for each low-CSAT driver, identify whether it is a process problem, people problem, or product problem, 2) Quick Wins (Week 1-2) โ€” changes that can improve CSAT immediately with no systems changes, 3) Process Improvements (Month 1-2) โ€” SOP changes, escalation path redesign, response time targets, 4) People Development (Ongoing) โ€” training plan for the skills most correlated with high CSAT, 5) Measurement Framework โ€” the right CSAT survey design (timing, question wording, response scale), 6) Agent Coaching Model โ€” how to use CSAT data in 1-on-1s without demoralizing agents, 7) Feedback loop to product โ€” how low-CSAT trends become product bug or feature priorities. Team size: [X agents]. Ticket volume: [X/month].
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ClaudeBeginner

Support Ticket Response Templates

Use Case: Customer support team efficiency and quality

You are a customer experience specialist. Write a library of 15 support response templates for [product type / industry]. Cover these common ticket types: 1) Account access issues (locked/forgotten password), 2) Billing dispute (overcharge or unexpected charge), 3) Product not working as expected (bug), 4) Refund request โ€” eligible, 5) Refund request โ€” ineligible, 6) Feature request response, 7) Data privacy / export request, 8) Delivery delay (e-commerce), 9) Onboarding help request, 10) Angry escalation, 11) Compliment / positive feedback, 12) Cancellation request (save attempt), 13) Integration/API issue, 14) "How do I" basic question, 15) Out of scope request (redirect). For each template: subject line, opening (personalized, not "Dear Customer"), body (clear resolution or next step), closing (empathetic, not robotic). Tone: [warm and professional/casual and friendly/formal]. Brand voice: [describe]. Include: placeholder tags like {{customer_name}}, {{ticket_id}}, {{agent_name}}.
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ClaudeAdvanced

SLO/SLA Design Framework

Use Case: SRE service level management

You are an SRE lead. Design a Service Level Objective (SLO) framework for [service/product name]. Service description: [what it does, who uses it, business criticality]. Framework design: 1) SLI Selection โ€” for each user journey, define the right SLI: availability SLI (good requests/total), latency SLI (% under threshold), quality SLI (error-free responses). Justify why these are the right indicators, 2) SLO Targets โ€” propose starting SLO values with rationale (be conservative โ€” over-promising is worse than under-promising), 3) Error Budget โ€” calculate and explain the error budget for each SLO (minutes/month of allowed downtime), 4) Error Budget Policy โ€” what happens when 50%/75%/100% of budget is burned: feature freeze triggers, deploy halts, team notifications, 5) SLA โ€” translate internal SLOs to customer-facing SLAs with appropriate buffer, 6) Measurement Implementation โ€” exact Prometheus queries or APM configuration to measure each SLI, 7) Dashboard Design โ€” what the SLO burn rate dashboard should show. Current uptime: [X nines]. Customer expectations: [describe].
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ClaudeAdvanced

Linux Server Security Hardening

Use Case: Linux server security and hardening

You are a Linux systems administrator and security engineer. Create a comprehensive security hardening guide for a production Linux server running [Ubuntu 22.04/RHEL 9/Amazon Linux 2]. Server purpose: [web server/database server/bastion host]. Hardening checklist with exact commands: 1) User and Access Management โ€” disable root SSH login, configure sudo, implement key-based auth only, set password complexity, 2) SSH Hardening โ€” sshd_config best practices, fail2ban configuration, 3) Firewall โ€” ufw/iptables/nftables rules for this server type, 4) Kernel Hardening โ€” sysctl parameters for network security and memory protection, 5) Service Minimization โ€” how to audit and disable unnecessary services, 6) File System Security โ€” AIDE integrity monitoring, immutable flags on critical files, noexec mounts, 7) Log Management โ€” auditd rules, logrotate, centralized logging setup, 8) Patch Management โ€” unattended upgrades setup, 9) Compliance โ€” CIS Benchmark Level 1 items specific to this OS. Include a before/after security score estimation using Lynis.
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ClaudeAdvanced

GitOps Workflow Design

Use Case: Platform engineering and GitOps adoption

You are a platform engineering lead. Design a GitOps workflow for [organization size: startup/scale-up/enterprise] managing [number] microservices across [number] environments (dev/staging/prod). GitOps tool selection: compare ArgoCD vs Flux vs Rancher Fleet for this use case โ€” recommend one with justification. Workflow design: 1) Repository structure โ€” mono-repo vs poly-repo for application code and infra manifests, 2) Branch and environment promotion strategy โ€” how changes flow from dev to prod with required gates, 3) Secrets management in GitOps โ€” Sealed Secrets vs External Secrets Operator vs Vault integration, 4) Drift detection and reconciliation policy, 5) Rollback procedure โ€” how to revert a bad deployment in under 5 minutes, 6) Multi-cluster management โ€” how to manage the same app across multiple clusters, 7) Developer experience โ€” how a dev pushes a change and what they see. Include a Mermaid diagram of the full GitOps flow.
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ClaudeIntermediate

SRE Incident Runbook Generator

Use Case: SRE incident response and reliability

You are a Site Reliability Engineer. Create a detailed incident runbook for: Service: [service name]. Common failure mode: [describe, e.g., "database connection pool exhaustion" or "memory leak causing OOM kills"]. Runbook sections: 1) Alert Context โ€” what triggered this runbook, what the metric/log looks like, normal baseline, 2) Impact Assessment โ€” what user-facing impact does this cause, how to quantify severity, 3) Triage Steps โ€” step-by-step diagnostic commands (include exact commands with placeholders for env-specific values), 4) Mitigation Options โ€” ordered from fastest to most complete: a) immediate mitigation (restart/rollback/scale), b) root cause fix, c) permanent solution, 5) Escalation Path โ€” when to escalate, who to page, and what information to have ready, 6) Verification โ€” how to confirm the issue is resolved, 7) Prevention โ€” what monitoring, alerting, or code changes would prevent recurrence. Include: exact CLI commands, links to relevant dashboards, and a post-incident review checklist.
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ClaudeAdvanced

Observability Stack Design

Use Case: SRE and production monitoring

You are an SRE and observability engineer. Design a comprehensive observability stack for [system type, e.g., "a microservices platform with 20+ services handling 50k req/min"]. Requirements: metrics, logs, traces, and alerting. Design decisions to cover: 1) Metrics โ€” Prometheus vs Datadog vs CloudWatch (recommend one for this scale with cost analysis), 2) Logging โ€” structured logging standards, ELK vs Loki vs Datadog Logs (trade-offs for this volume), 3) Distributed Tracing โ€” OpenTelemetry instrumentation strategy, Jaeger vs Tempo vs X-Ray, 4) Dashboards โ€” Grafana dashboard design: what to show in a Golden Signals dashboard (Latency, Traffic, Errors, Saturation), 5) Alerting Strategy โ€” the RIGHT alerts to set (avoid alert fatigue): SLO-based alerting vs threshold alerting, PagerDuty/OpsGenie integration, 6) Cost controls โ€” estimated cost at this scale and how to reduce cardinality. Language/framework: [describe]. Current blind spots: [describe what you cannot see today].
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ClaudeAdvanced

AWS Architecture Review

Use Case: AWS cloud architecture optimization

You are an AWS Solutions Architect at the Professional level. Review and improve the following AWS architecture: [describe current architecture, services used, traffic patterns, and current issues]. Apply the AWS Well-Architected Framework review across all 6 pillars: 1) Operational Excellence โ€” observability gaps, automation opportunities, runbook quality, 2) Security โ€” IAM hygiene, data protection, network segmentation, secrets management, 3) Reliability โ€” single points of failure, multi-AZ coverage, disaster recovery, backup strategy, 4) Performance Efficiency โ€” right-sizing, caching layers, CDN usage, database optimization, 5) Cost Optimization โ€” waste identification, reserved vs on-demand balance, storage tiers, data transfer costs, 6) Sustainability โ€” carbon footprint optimization opportunities. For each pillar: identify the top 3 risks and provide a specific remediation with the exact AWS services and configurations to use. Monthly estimated spend: $[X]. Expected to 3x traffic in [timeframe]: [yes/no].
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ClaudeAdvanced

Terraform Module Writer

Use Case: Infrastructure as Code and cloud provisioning

You are a Terraform and Infrastructure as Code expert. Write a production-grade Terraform module for: [infrastructure component, e.g., "a highly available RDS PostgreSQL cluster on AWS" or "a GKE autopilot cluster with VPC-native networking"]. Module requirements: 1) Complete main.tf with all necessary resources, 2) variables.tf with types, descriptions, defaults, and validation rules, 3) outputs.tf with useful outputs for downstream modules, 4) versions.tf with provider version constraints, 5) README.md with usage example and input/output documentation. Best practices to include: remote state backend configuration, tagging strategy, encryption at rest/in transit, least privilege IAM, cost optimization options. Provider: [AWS/GCP/Azure]. Environment parameterization: the module must work for dev/staging/prod via workspace or variable. Avoid: hardcoded credentials, overly permissive IAM, unencrypted resources.
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ClaudeAdvanced

Kubernetes Manifest Generator

Use Case: Kubernetes workload deployment and configuration

You are a Kubernetes engineer with expertise in production-grade deployments. Generate complete, production-ready Kubernetes manifests for the following workload: Application: [name]. Type: [Deployment/StatefulSet/DaemonSet]. Container image: [image:tag]. Port(s): [list]. Environment variables: [list]. Resource requirements: CPU [Xm request / Xm limit], Memory [XMi request / XMi limit]. Replicas: [X]. Required manifests: 1) Deployment/StatefulSet with proper resource limits, liveness/readiness probes, and security context (non-root user), 2) Service (ClusterIP/LoadBalancer/NodePort), 3) ConfigMap for non-sensitive configuration, 4) Secret template (base64 placeholder), 5) HorizontalPodAutoscaler (min: X, max: Y, CPU target: Z%), 6) PodDisruptionBudget. Also include: rolling update strategy with maxSurge/maxUnavailable, pod anti-affinity rules for HA, and resource quota recommendations for the namespace. Namespace: [name]. Cloud provider: [AWS/GCP/Azure/on-prem].
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ClaudeAdvanced

Production System Prompt Engineer

Use Case: LLM product development

You are a prompt engineer who has shipped LLM features used by millions of users. I need a production-grade system prompt for an AI assistant that will: [describe the AI's role and tasks]. Requirements: 1) Persona definition โ€” role, expertise, communication style, 2) Scope constraints โ€” what the AI should and should not do (with explicit refusal language), 3) Output format instructions โ€” structured response schemas for each task type, 4) Chain-of-thought reasoning instructions for complex tasks, 5) Few-shot examples โ€” write 2 example interactions (user input โ†’ ideal AI response), 6) Edge case handling โ€” what to do when the request is ambiguous, out of scope, or potentially harmful. Also evaluate your own system prompt for: jailbreak surface area, instruction following robustness, and token efficiency.
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ClaudeIntermediate

React Component Architecture Review

Use Case: Frontend code quality

You are a Staff Frontend Engineer. Review this React component and provide: 1) Performance audit โ€” identify unnecessary re-renders, missing memoization (useMemo/useCallback/React.memo), and bundle size concerns, 2) Accessibility audit โ€” WCAG 2.2 compliance issues with specific fixes, 3) Refactoring plan โ€” identify if this should be split into smaller components (apply Single Responsibility Principle), 4) Custom Hook extraction โ€” which logic should become a reusable hook, 5) TypeScript improvements โ€” strengthen the prop types and return types, 6) Test coverage plan โ€” list the 5 most important test cases. Rewrite the component incorporating your top 3 suggestions. [PASTE COMPONENT]
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ClaudeBeginner

Deep Code Explainer

Use Case: Onboarding and code understanding

You are a senior engineer and patient mentor. Explain this code to a junior developer who knows the basics of [language] but has never seen this pattern before. Your explanation must: 1) Start with a one-sentence summary of what the code does and why it exists, 2) Walk through it line by line (or block by block for longer code) using plain English โ€” no assumed knowledge, 3) Explain any design patterns or algorithms used and why the author chose them, 4) Point out any potential "gotchas" or non-obvious behaviors, 5) Suggest one improvement the developer could make as a learning exercise. [PASTE CODE]
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ClaudeAdvanced

AI Agent Architecture Design

Use Case: AI agent and autonomous system design

You are an AI systems architect in 2026 with deep expertise in agentic AI design. Design a production-grade AI agent for the following task: [describe the agent's goal, e.g., "autonomously research companies and draft personalized outreach emails"]. Deliverables: 1) Agent Loop Design โ€” reasoning loop (ReAct/Plan-and-Execute/Reflexion), 2) Tool Manifest โ€” list each tool with its function signature, input schema, and failure mode, 3) Memory Architecture โ€” short-term (context window), episodic (vector store), and semantic memory layers, 4) Guardrails โ€” safety checks, human-in-the-loop triggers, and cost controls, 5) Evaluation Framework โ€” how to measure task completion rate, error rate, and latency, 6) Deployment considerations โ€” async queuing, observability, model fallback strategy. Stack: [e.g., LangGraph, Claude 4, GPT-5 tools].
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ClaudeIntermediate

API Documentation Writer

Use Case: Developer documentation

You are a technical writer specializing in developer documentation. Generate complete API documentation for the following endpoint. Include: 1) Overview paragraph (what it does and when to use it), 2) Authentication requirements, 3) Request specification (method, URL, headers, path params, query params, request body โ€” each with type, required/optional, description, and example), 4) Response specification (all status codes: 200, 400, 401, 403, 404, 429, 500 โ€” with response body schema and example), 5) A working code example in [language], 6) Rate limits and pagination notes, 7) Common errors and how to resolve them. [PASTE ENDPOINT DEFINITION OR CODE]
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ClaudeAdvanced

System Design: Full Architecture

Use Case: System design interviews and architecture planning

You are a principal engineer at a FAANG-level company. Design the backend architecture for [system, e.g., "a real-time collaborative document editor like Notion"]. Walk through each phase using chain-of-thought: 1) Requirements clarification โ€” functional vs non-functional, scale assumptions (DAU, QPS, data volume), 2) High-level design โ€” core components and data flow diagram in ASCII or Mermaid, 3) Deep dives โ€” database schema (justify SQL vs NoSQL), caching strategy (Redis/CDN layers), message queue design, 4) API design โ€” key endpoints with request/response shapes, 5) Bottleneck identification and mitigation, 6) Trade-offs you consciously accepted. Constraints: 10M DAU, 99.99% uptime SLA, global deployment.
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ClaudeIntermediate

Code Language Converter

Use Case: Refactoring and migration

Translate this [Source Language] code to [Target Language]. Ensure you use idiomatic patterns of the target language. Preserve logic exactly but adapt structures (e.g., from Python list comprehensions to JavaScript map/filter). Include comments explaining major differences in implementation. [PASTE SOURCE CODE]
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ClaudeAdvanced

Code Review (Security Focus)

Use Case: Pre-deployment security audit

You are a senior application security engineer. Review this [language] code and identify: 1) Security vulnerabilities (rate each Critical/High/Medium/Low with CVSS-like reasoning), 2) Performance issues, 3) Code quality problems. For each finding: file location, description, risk, and a corrected code snippet. Format as a structured security report. [PASTE CODE]
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ClaudeAdvanced

Commercial Lease Analyzer

Use Case: Commercial real estate leasing

You are a commercial real estate advisor and tenant rep specialist. Analyze this commercial lease from the tenant's perspective. Lease type: [NNN/Gross/Modified Gross]. Space: [X sqft]. Use: [office/retail/industrial/medical]. Term: [X years]. Base rent: $[X/sqft/year]. Key provisions to analyze and explain in plain language: 1) Rent Structure โ€” base rent increases (escalation clauses), operating expense structure (CAM charges), and what the all-in occupancy cost really is, 2) Term and Options โ€” renewal option terms, whether they are market rate or preset, and how to exercise properly, 3) Tenant Improvement Allowance โ€” amount, allowable uses, and timing, 4) Personal Guarantee โ€” scope and whether it can be negotiated down, 5) Assignment and Subletting โ€” restrictions that limit business flexibility, 6) Termination Clauses โ€” early termination rights and costs, 7) Exclusivity Clause (retail) โ€” what it covers and gaps, 8) Red Flags โ€” provisions that are unusually unfavorable. Provide a summary of negotiation priorities: what to push for, what to accept. [PASTE LEASE SECTIONS]
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ClaudeIntermediate

Real Estate Agent Scripts Library

Use Case: Real estate sales and lead conversion

You are a top-producing real estate agent and trainer. Write a scripts library for [agent specialty: buyer's agent/listing agent/investor specialist/new agent]. Scripts to include: 1) Expired listing phone script โ€” the opener that does not sound like every other agent calling, 2) FSBO outreach script โ€” how to offer value without being pushy, 3) Open house follow-up script (same day and 3-day follow-up), 4) Buyer consultation opener โ€” how to position your value vs Zillow/discount agents, 5) Price reduction conversation โ€” how to counsel a seller whose listing is not moving, 6) Multiple offer situation โ€” how to coach a buyer emotionally and strategically, 7) Pre-listing appointment script โ€” how to win the listing before the formal presentation, 8) Referral ask โ€” the non-awkward way to ask for referrals from past clients. For each script: the opening line, the key turning point, objection handling, and next step close. Market: [urban/suburban/rural/luxury].
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ClaudeBeginner

Property Listing Description Writer

Use Case: Real estate marketing and listing optimization

You are a real estate copywriter who has written listings for luxury and mid-market properties. Write a compelling MLS listing description for the following property. Property details: Address: [city/neighborhood only]. Type: [single-family/condo/multi-family/land]. Bedrooms: [X]. Bathrooms: [X]. Square footage: [X]. Lot size: [X]. Year built: [X]. Key features: [list โ€” renovated kitchen, original hardwood floors, etc.]. Neighborhood highlights: [schools, walkability, nearby amenities]. Unique selling points: [what makes this property special]. Target buyer: [first-time buyer/luxury buyer/investor/family]. Description requirements: 1) Open with a vivid, specific image (not 'stunning home' or 'charming property'), 2) Flow from exterior โ†’ entry โ†’ living spaces โ†’ bedrooms โ†’ outdoor, 3) Each feature mentioned must have a benefit, not just a label, 4) Close with neighborhood and lifestyle appeal, 5) 150-250 words for MLS, also provide a 50-word short version for social media. Tone: [aspirational/warm/investment-focused].
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ClaudeBeginner

Newsletter Edition Writer

Use Case: Email newsletter content

You are a newsletter writer with a loyal 50k subscriber base. Write one edition of [newsletter name], a [frequency] newsletter for [audience niche]. Sections to include: 1) A personal lede (150 words) โ€” a story, observation, or question that frames this week's theme, 2) The main piece โ€” a 400-word deep-dive or how-to on [main topic], 3) 'Quick Hits' โ€” 3 curated links with a 1-sentence take on each, 4) A 'Question of the Week' to drive replies, 5) A sponsor slot: write a native ad for [sponsor product] that doesn't feel like an ad. Tone: smart but casual, like an email from a trusted friend who happens to be an expert. Reader: [describe].
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ClaudeIntermediate

YouTube Video Script & Hook

Use Case: YouTube content creation

You are a YouTube scriptwriter who has written for channels with 1M+ subscribers. Write a full script for a [duration]-minute YouTube video on [topic]. Structure: 1) Hook (first 30 seconds): Open with a shocking statement, contrarian take, or visual cue โ€” must make the viewer say 'wait, what?'. Do NOT start with 'In this video I'm going to...'. 2) Context bridge: Earn the viewer's attention with your credibility. 3) Main content: Break into 3-5 chapters with clear transitions. Use the 'but/therefore' rule โ€” never 'and then, and then'. 4) CTA: Subscriber ask + next video tease. Include [B-roll suggestions in brackets]. Channel style: [describe]. Target CPM topic cluster: [e.g., finance, productivity].
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ClaudeAdvanced

Product Launch Email Sequence

Use Case: Product launch campaigns

You are a conversion copywriter specializing in product launches. Write a 5-email launch sequence for [product name] launching on [date]. Email 1 (T-7 days): Teaser โ€” build intrigue without revealing the product. Email 2 (T-3 days): Problem agitation โ€” deepen the pain our audience feels around [core problem]. Email 3 (Launch day): Reveal + full offer โ€” benefits, social proof, and urgency. Email 4 (T+2 days): Objection handler โ€” address top 3 objections: [list them]. Email 5 (T+5 days): Last chance โ€” scarcity close. Each email: subject line, preview text, body, CTA. List price: [price]. Audience: [describe].
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ClaudeIntermediate

Ideal Customer Profile (ICP) Builder

Use Case: Audience research and targeting

You are a market research specialist. Build a detailed Ideal Customer Profile (ICP) for [product/service]. Section 1 โ€” Firmographic (for B2B): industry, company size, geography, tech stack, revenue range. Section 2 โ€” Psychographic: core fears, aspirations, daily frustrations, how they measure success. Section 3 โ€” Behavioral: how they research solutions, decision-making process, typical objections, influencers they trust. Section 4 โ€” 'Day in the Life' narrative: A 300-word story told from the ICP's perspective on the day they discover our product. Section 5 โ€” Message-market fit: The single most resonant message for this profile and why. Base your ICP on: [any customer data or context you can provide].
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ClaudeIntermediate

LinkedIn Thought Leadership Post

Use Case: Personal brand building on LinkedIn

You are a LinkedIn ghostwriter who has written for founders with 100k+ followers. Write a LinkedIn post for a [job title] at [company type]. Topic: [topic]. Post structure: Line 1 โ€” a single scroll-stopping sentence (no more than 9 words, present tense, avoid 'I'). Lines 2-3 โ€” blank line, then expand the hook. Body โ€” 5-7 short paragraphs of value, each 1-2 sentences. Use white space aggressively. End with: 1 question to spark comments and 1 'save this post' CTA. No hashtags in body (max 3 at end). Tone: direct, confident, human โ€” no buzzwords like 'game-changer' or 'leverage'.
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ClaudeAdvanced

High-Converting Landing Page Copy

Use Case: Conversion rate optimization

You are a CRO-focused copywriter. Write full landing page copy for [product/service] using the AIDA-Plus framework: Attention (hero headline + sub-headline), Interest (problem section โ€” make them feel understood), Desire (solution + 3 benefit blocks with icons, 3 social proof quotes, a feature-to-benefit table), Action (CTA section with urgency element). Also include: 1 FAQ section (5 questions), and an objection-handling section. Product: [describe]. ICP: [describe ideal customer]. Primary CTA: [e.g., Start Free Trial]. Tone: [describe].
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ClaudeIntermediate

Brand Voice & Tone Guide

Use Case: Brand identity and content consistency

You are a senior brand strategist at a top creative agency. Define a comprehensive brand voice and tone guide for [company name], a [industry] brand targeting [audience]. Deliverables: 1) 4 core voice pillars with a 1-sentence definition each, 2) A 'we are / we are not' table for each pillar, 3) 3 before/after copy rewrites demonstrating the voice in action, 4) Channel-specific tone adjustments (LinkedIn vs TikTok vs email vs support chat). The brand's personality archetype is closest to [archetype, e.g., The Sage / The Explorer].
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ClaudeIntermediate

SEO Blog Outline

Use Case: SEO blog post planning

You are an SEO content strategist. Create a comprehensive blog post outline for the keyword '[primary keyword]'. Include: 1 H1, 6-8 H2 sections, 2-3 H3s per section, a meta description (155 chars), and a primary CTA. Target audience: [audience description]. Search intent: [informational/commercial]. Competitor gap: [what competitors miss].
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ClaudeAdvanced

Pricing Strategy Designer

Use Case: Monetization and pricing optimization

You are a pricing strategy consultant. Design an optimal pricing strategy for [product/service]. Product details: [describe features, value delivered, and competitive alternatives]. Current pricing: [if any]. Cost structure: COGS approximately $[X] per unit/customer. Target margin: [X%]. Customer segments: [list 2-3 segments with different willingness to pay]. Step 1: Analyze 4 pricing models (cost-plus, value-based, competitive, freemium) and eliminate the wrong ones with reasoning. Step 2: Design the recommended pricing architecture โ€” tiers, anchor pricing, price fences between tiers. Step 3: Write the pricing page copy that communicates value, not features. Step 4: Design a price increase strategy โ€” how to raise prices 20% without losing customers. Step 5: Identify the pricing metric (per seat, per usage, per outcome) that best aligns our revenue with customer value.
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ClaudeAdvanced

M&A Due Diligence Checklist

Use Case: M&A and corporate development

You are an M&A advisor at a top-tier investment bank. Generate a comprehensive due diligence checklist for a [acquisition type: strategic/financial/acqui-hire] acquisition of [target company type] in the [industry] sector. Deal size: approximately $[amount]. Organize the checklist into workstreams: 1) Financial DD โ€” P&L quality, revenue recognition, deferred revenue, capex, working capital, 2) Legal DD โ€” corporate structure, IP ownership, material contracts, litigation, compliance, 3) Commercial DD โ€” market position, customer concentration, pipeline quality, 4) Technology DD โ€” code quality, technical debt, security posture, 5) HR DD โ€” key person risk, comp structures, culture assessment, 6) Regulatory DD โ€” industry-specific approvals needed. For each item: flag high vs standard priority, and the most common "deal-killer" findings per category.
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ClaudeIntermediate

OKR Designer for Quarter

Use Case: Quarterly planning and alignment

You are a strategy and execution coach who has implemented OKRs at scale. Design a full OKR framework for [team/company] for Q[X] [year]. Company-level context: [annual mission or company goal]. Produce: 1) 3 Company-level Objectives (inspirational, qualitative), 2) 3-4 Key Results per Objective (specific, measurable, time-bound โ€” include current baseline and target), 3) One team-level OKR that cascades from each company objective, 4) An "anti-goal" section โ€” 3 things we will explicitly NOT pursue this quarter to stay focused, 5) A check-in cadence recommendation (weekly/monthly scoring rubric). Common mistakes to avoid: KRs that are tasks, not outcomes; objectives that are just departmental functions; and KRs with no baseline. Evaluate your own OKRs against these pitfalls.
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ClaudeAdvanced

Board Deck Narrative Builder

Use Case: Board and investor communications

You are a CEO advisor and board communication expert. Help me build the narrative for my quarterly board deck. Company context: [describe stage, revenue, team size]. This quarter's headlines: [key things that happened โ€” wins, misses, surprises]. Structure the board narrative: 1) The one-sentence story of this quarter (honest, not spin), 2) Scorecard โ€” metrics that matter to the board with RAG (Red/Amber/Green) status and 1-sentence commentary per metric, 3) The "so what" on each key initiative โ€” not just status but implications, 4) The strategic question you need the board to help answer, 5) Forward look โ€” next quarter's priorities and risks. Tone principle: boards want honesty with confidence. Write for a reader who has 10 minutes and zero patience for corporate theater.
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ClaudeAdvanced

Investor Pitch Deck Outline

Use Case: Fundraising preparation

You are a venture capital advisor who has reviewed 500+ pitch decks. Create a 12-slide pitch deck outline for [startup description]. Each slide: title, 3 key points, one metric/visual to include, and one question investors will ask (plus how to answer it). Highlight where founders typically lose investors. Context: [business model, stage, traction].
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ClaudeIntermediate

Blameless Post-Mortem Facilitator

Use Case: Incident management and organizational learning

You are a systems thinking facilitator specializing in blameless post-mortems. Facilitate a post-mortem for the following incident: [describe what happened, when, impact, and duration]. Use the following structure: 1) Timeline โ€” a factual, minute-by-minute or hour-by-hour reconstruction of events (no blame language), 2) Contributing Factors โ€” use "5 Whys" to trace from symptoms to root causes, identifying system failures not human failures, 3) What went well โ€” actions that contained the damage or accelerated recovery, 4) Action Items โ€” each with an owner, priority (P1/P2/P3), and due date, 5) Systemic improvements โ€” changes to process, tooling, or monitoring to prevent recurrence, 6) A summary paragraph suitable for sharing with stakeholders. Enforce language rules: no "should have", no individual blame.
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ClaudeIntermediate

High-Stakes Decision Framework

Use Case: Life and career decision making

You are a decision-making coach. Help me think through this high-stakes decision: [describe the decision]. Apply the following structured process: 1) Clarify โ€” restate the decision as precisely as possible. What am I actually deciding? 2) Options โ€” list all viable options, including the often-overlooked 'do nothing' option, 3) Criteria โ€” what are the 4-5 criteria that actually matter for this decision? Weight them (must sum to 100%), 4) Pre-mortem โ€” for each option, imagine it's 12 months later and it went badly. What happened?, 5) Regret Minimization โ€” which option will I regret least at age 80?, 6) Reversibility โ€” is this a 'two-way door' (reversible) or 'one-way door' (irreversible) decision?, 7) Recommendation โ€” given all the above, what should I do? Commit. My timeline to decide: [date]. Stakes: [describe what is at risk].
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ClaudeIntermediate

Negotiation Prep Coach

Use Case: Salary, business, and deal negotiation

You are a negotiation coach trained in Harvard Principled Negotiation and Chris Voss's tactical empathy method. Prepare me for this negotiation: [describe the negotiation โ€” salary, deal, contract, conflict]. My position: [what I want]. Their likely position: [what they want]. Relationship context: [one-time transaction / long-term relationship]. Prep deliverables: 1) My BATNA (Best Alternative to Negotiated Agreement) โ€” have I correctly identified it?, 2) Their likely BATNA and how that affects their leverage, 3) The ZOPA (Zone of Possible Agreement) โ€” where is the deal space?, 4) My opening position and anchoring strategy, 5) 3 tactical empathy phrases to use when they push back (Voss-style), 6) The one concession I can make that costs me little but appears valuable to them, 7) Walk-away criteria โ€” at what point do I leave?
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ClaudeIntermediate

Annual Life Review & Goal Setting

Use Case: Annual planning and personal growth

You are a life coach and strategic advisor. Guide me through a comprehensive annual review and goal-setting session for [year]. Part 1 โ€” Reflection (looking back): For each life domain (Career/Finance/Health/Relationships/Learning/Fun & Creativity/Contribution), ask me: What were my top wins? What do I wish had gone differently? What am I still carrying from this year? Part 2 โ€” Insights: After my answers, help me identify: my top 3 personal themes, 1 pattern I should double down on, 1 pattern I should eliminate. Part 3 โ€” Goal Design (looking forward): Using the 'one-word theme' method and then specific goals with 'who/what/why/by when' structure. Apply anti-goals: what will I say NO to next year? Part 4 โ€” Accountability Design: a 90-day check-in format and a 'future self letter' prompt. Use Socratic questions throughout โ€” don't tell me what my goals should be.
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ClaudeIntermediate

Personal Knowledge System Builder

Use Case: Personal productivity and knowledge work

You are a knowledge management expert and architect of 'second brain' systems. Design a Personal Knowledge Management (PKM) system for [my role/context, e.g., 'a startup founder who reads heavily and needs to connect ideas across domains']. My tools available: [e.g., Notion, Obsidian, Readwise]. My biggest pain points: [e.g., I capture ideas but never use them; I can't find things I saved; my notes don't connect]. Deliverables: 1) A folder/tagging architecture (PARA or custom), 2) A 'capture anywhere' workflow โ€” how every source type (book, podcast, article, meeting, thought) flows into the system, 3) A 'processing' ritual โ€” when and how to turn raw notes into connected knowledge, 4) A 'resurfacing' cadence โ€” how often to review and how, 5) The 3 most common PKM anti-patterns and how to avoid them in my system.
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ClaudeAdvanced

Game Design Document (GDD)

Use Case: Game design and development

You are a senior game designer at an indie studio. Write a condensed Game Design Document for [game title], a [genre] game for [platform]. GDD sections: 1) Concept โ€” one-paragraph elevator pitch + the "core loop" in one sentence, 2) Player Fantasy โ€” what does the player feel they are? What is the power fantasy?, 3) Core Mechanics โ€” the 3 primary verbs (what does the player DO most?), 4) Progression System โ€” how do players improve over time? What is the hook that creates "one more turn" compulsion?, 5) Aesthetic Pillars โ€” 3 visual/audio reference points and what emotional tone they serve, 6) Scope Plan โ€” MVP feature list vs "nice to have" for v1.0, 7) Risk Assessment โ€” the 3 design risks that could make this game fail to be fun. Inspiration: [reference games]. Team size: [X people]. Timeline: [X months].
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ClaudeIntermediate

Podcast Episode Script

Use Case: Podcast production

You are a podcast producer. Write a complete script for a [duration: 20/30/45]-minute podcast episode. Show: [podcast name and concept]. Episode topic: [topic]. Format: [solo/interview/co-hosted]. Sections: 1) Cold Open โ€” a provocative clip or teaser (30 seconds, present tense, no intro yet), 2) Intro โ€” welcome, hook the listener with why THIS topic TODAY matters, 3) Main content โ€” broken into 3-4 acts with natural transitions, key talking points for each act with supporting stories or data, 4) Tangent moment โ€” one off-script human moment to build parasocial connection, 5) Outro โ€” summary, CTA (subscribe/review/sponsor), and tease for next episode. Include [AD BREAK] markers at natural pause points. Host voice: [describe]. Tone: [describe].
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ClaudeIntermediate

Song Structure & Lyrics Architect

Use Case: Songwriting and music creation

You are a professional songwriter with credits across [genre]. Help me write a song about [theme/topic/emotion]. Approach: 1) Identify the core emotional truth โ€” the specific feeling this song should create in the listener, 2) Find the central metaphor or image (avoid overused metaphors like "fire" and "broken hearts"), 3) Design the song structure (verse/pre-chorus/chorus/bridge timing and function), 4) Write the hook first โ€” the one line people will remember, 5) Write one complete verse, the chorus, and a bridge. Lyric rules: favor concrete images over abstract feelings; use consonance and internal rhyme, not just end-rhyme; the best line in each section should be the last. Genre reference: [artist or sound]. Tempo feel: [fast/mid/slow, e.g., "slow burn ballad"].
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ClaudeIntermediate

Brand Identity Creative Brief

Use Case: Brand design and identity

You are a creative director at a top branding agency. Write a full creative brief to guide the visual identity design of [brand name], a [industry] brand. Brief sections: 1) Brand Essence โ€” one word that captures the soul of the brand, 2) Brand Personality โ€” 5 adjectives with the contrasting trait we are NOT (e.g., "Bold, NOT aggressive"), 3) Visual Direction โ€” moodboard description in words (color palette rationale, typography character, photographic style), 4) Logo Direction โ€” 3 conceptual territories to explore (not the solution, the creative questions to explore), 5) Competitive Reference โ€” brands we admire from OUTSIDE our industry and why, 6) Verbal Identity โ€” 3 words that describe how the brand writes and speaks, 7) The brief in one sentence (the north star for every designer reading this). Target audience: [describe].
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ClaudeAdvanced

Screenplay Scene Writer

Use Case: Film and TV writing

You are a professional screenwriter who has sold scripts to major studios. Write a 3-page scene (approximately 3 minutes of screen time) for [genre] screenplay. Setup: [describe the situation, who is in the scene, what each character wants, and what is at stake]. Format requirements: Proper screenplay format (INT/EXT, scene heading, action lines, character name above dialogue). Craft requirements: 1) No on-the-nose dialogue โ€” characters should never say exactly what they mean, 2) Every action line must do double duty (advance plot AND reveal character), 3) Use "show the emotion, don't name it" rule, 4) The scene must end differently than it began (status shift). Tone: [describe]. Subgenre reference: [e.g., "in the style of Aaron Sorkin"].
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ClaudeAdvanced

Deep Character Creator

Use Case: Novel, screenplay, and game character writing

You are a character development specialist with expertise in the Enneagram and psychology of motivation. Create a fully realized character for [genre/medium: novel/screenplay/game]. Start with the wound: 1) Core Wound โ€” the formative event that shaped their worldview (be specific, not archetypal), 2) Misbelief โ€” the false belief they formed from that wound, 3) Want vs Need โ€” what they consciously pursue vs what they actually need, 4) Ghost (backstory) โ€” how the wound shows up in behavior patterns, 5) Voice โ€” write 5 lines of their dialogue that no other character could say, 6) Contradiction โ€” the most interesting contradiction in their personality, 7) Arc โ€” what belief must they change (or refuse to change) by the end? Avoid character clichรฉs: [list any you want me to avoid].
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ClaudeIntermediate

World Building Foundations

Use Case: Fiction writing and gaming

You are a lead narrative designer. Build the foundations for a [genre] world. Define: 1) The Unique Magic/Tech System (and its cost), 2) 2 conflicting major factions, 3) 1 significant historical "Inciting Incident" that shaped current geopolitics, and 4) A description of the capital city. Focus on internal consistency and fresh tropes.
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ClaudeAdvanced

Enterprise Risk Register

Use Case: Risk management and governance

You are a Chief Risk Officer. Create a comprehensive risk register for [company/project type] in [industry]. For each risk, complete all fields: 1) Risk ID and Title, 2) Category (Strategic/Operational/Financial/Legal/Reputational/Cyber), 3) Description โ€” what could happen and how, 4) Likelihood (1-5 scale with 5 = almost certain), 5) Impact (1-5 scale with 5 = catastrophic), 6) Risk Score (Likelihood ร— Impact), 7) Current Controls โ€” what is already in place, 8) Residual Risk after controls, 9) Treatment Strategy (Accept/Avoid/Mitigate/Transfer), 10) Owner and review date. Populate with at least 15 risks across all categories. Prioritize by risk score. Add an Executive Dashboard summary: top 5 risks by score, trends since last review, and the single most underappreciated risk. Company context: [describe].
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ClaudeIntermediate

Terms of Service Framework

Use Case: Legal documentation for tech products

You are a technology lawyer. Draft a Terms of Service framework for [product type: SaaS platform / mobile app / marketplace]. Product: [describe what it does]. Key considerations: user-generated content [yes/no], subscription billing [yes/no], API access [yes/no], international users [jurisdictions]. Include these sections: 1) Acceptance of Terms, 2) Description of Service and eligibility, 3) Account Registration and security, 4) Acceptable Use Policy (with explicit prohibited uses), 5) Intellectual Property (who owns user content vs platform IP), 6) Payment Terms and refund policy, 7) Termination and suspension rights, 8) Disclaimers and Limitation of Liability, 9) Dispute Resolution (arbitration vs courts, class action waiver), 10) Governing Law. Flag clauses that are jurisdiction-sensitive and need lawyer review before publishing.
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ClaudeIntermediate

NDA Drafter & Reviewer

Use Case: Contract drafting and review

You are a contracts lawyer specializing in commercial agreements. Task: [draft a new NDA / review this NDA and flag issues]. Context: Disclosing Party: [describe]. Receiving Party: [describe]. Purpose of disclosure: [e.g., evaluating a potential acquisition, sharing product roadmap with a partner]. NDA type: [one-way / mutual]. If drafting: include standard clauses for definition of confidential information, exclusions (public domain, independently developed), permitted disclosures, term (2-3 years standard), return/destruction of materials, remedies (injunctive relief), and governing law [jurisdiction]. If reviewing: flag: 1) Overly broad definitions that could limit our business, 2) Missing carve-outs we need, 3) Unfavorable remedies or jurisdiction, 4) Any clauses that are unenforceable in [jurisdiction]. [PASTE EXISTING NDA IF REVIEWING]
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ClaudeAdvanced

AI Regulatory Compliance Check

Use Case: AI product compliance

You are a technology law and AI compliance specialist. Evaluate my AI product/feature against the current regulatory landscape as of 2026. Product description: [describe the AI system, its inputs, outputs, and who uses it]. Markets: [list target markets, e.g., EU, US, UK, APAC]. Analyze compliance requirements across: 1) EU AI Act โ€” determine the risk tier (Unacceptable/High/Limited/Minimal), list applicable obligations (conformity assessment, documentation, human oversight requirements), 2) US state-level AI laws โ€” California, Colorado, Texas relevant provisions, 3) GDPR/data privacy implications โ€” data minimization, automated decision-making (Article 22), and consent requirements, 4) Sector-specific rules โ€” [healthcare/finance/HR/etc. if applicable], 5) Create a compliance action checklist prioritized by legal risk, 6) Flag the 3 highest-risk areas that need immediate legal counsel. Note: this is a preliminary analysis, not legal advice.
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ClaudeIntermediate

Contract to Plain English

Use Case: Legal document review

You are a legal consultant. Rewrite this [clause/contract] in plain English that a non-lawyer can understand. Highlight: 1) What I am agreeing to do, 2) What the other party is agreeing to do, 3) Any hidden risks or 'gotchas' in the small print. Keep the legal meaning identical but remove all 'heretofore' and legalese. [PASTE CONTRACT]
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ClaudeIntermediate

Employment Contract Reviewer

Use Case: Employment law and career

You are an employment law specialist. Review this employment contract from the employee's perspective. Identify and explain in plain language: 1) Non-compete clause โ€” scope, duration, geography; flag if unusually restrictive for [industry/jurisdiction], 2) IP assignment โ€” does this claim ownership of work I do outside office hours on personal projects?, 3) At-will employment / notice period โ€” what are my protections if terminated?, 4) Arbitration clause โ€” am I waiving my right to sue in court?, 5) Benefits and equity โ€” any vesting cliffs, acceleration provisions, or expiration dates I should know, 6) Any other 'red flags' that deviate from market standard for [role level] in [industry]. For each item: plain English explanation, whether it's standard or concerning, and if concerning, what to ask for in negotiation. [PASTE CONTRACT]
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ClaudeIntermediate

Customer Feedback Theme Analyzer

Use Case: Product and CX improvement

You are a UX researcher and customer insights analyst. I will paste raw customer feedback (reviews, NPS comments, support tickets, interviews). Analyze this corpus and: 1) Identify the top 5-7 themes using affinity mapping โ€” group similar feedback, name the theme, and count frequency, 2) Separate: Functional complaints (product bugs/features), Emotional complaints (trust/frustration/confusion), Compliments (what they love), and Feature requests, 3) Identify the most emotionally charged feedback โ€” what upsets customers most?, 4) Quote 2-3 verbatim customer statements for each major theme (the most articulate expressions), 5) Prioritize themes by: frequency ร— emotional intensity ร— potential business impact, 6) Recommend the top 3 actions based on the analysis. [PASTE FEEDBACK DATA]
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ClaudeIntermediate

Survey Design Expert

Use Case: Customer and market research

You are a market research methodologist. Design a survey to answer this business question: [specific question, e.g., 'Why are customers churning in month 3?']. Target respondent: [describe who will fill this out]. Survey design principles to follow: 1) Max 10 questions for < 5-minute completion, 2) Start with behavioral questions (what they do) before attitudinal (what they think), 3) No leading questions โ€” flag any I try to include, 4) Scale design: use 5-point Likert for attitudes, NPS for loyalty, forced-choice for prioritization, 5) Include 1 open-text question and explain where it's placed and why. Deliver: the complete survey questions, question type for each, and a logic tree (if Q2 = X, skip to Q5). Also provide: 2 questions I should NOT ask and explain why.
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ClaudeIntermediate

Interview Scorecard Designer

Use Case: Structured hiring and talent assessment

You are a talent assessment expert. Design a structured interview scorecard for hiring a [job title]. The core competencies for this role are: [list 4-5]. For each competency: 1) A clear behavioral definition (what does 'strong' look like in this role?), 2) 2 STAR-based interview questions that reveal this competency (avoid hypotheticals โ€” ask about past behavior), 3) A scoring rubric: 1 (No signal/negative), 2 (Weak), 3 (Meeting bar), 4 (Strong), 5 (Exceptional) โ€” with specific behavioral indicators at each level. Also include: a 'red flag' section (specific answers or behaviors that should immediately lower confidence), a 'culture add' question (not 'culture fit'), and guidance on how to calibrate across interviewers to reduce bias. Format: printable 1-page scorecard per interviewer.
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ClaudeAdvanced

Restructuring Communication Plan

Use Case: Crisis HR communication

You are a communications and HR advisor with experience managing sensitive workforce restructuring. Help design a communication plan for a [size] reduction in force affecting [X employees] across [departments]. This is [company-wide / team-specific]. Deliverables: 1) Notification Day Sequence โ€” minute-by-minute timeline: who hears what, in what order (individual > team > all-hands), 2) Manager Script โ€” what managers say in the 1:1 notification meeting (first 5 sentences are critical), 3) All-Hands Message โ€” what the CEO says to the full company after notifications, 4) FAQ Document โ€” honest answers to the 10 questions employees will ask (severance, benefits, references, equipment), 5) Outplacement Support language โ€” how to communicate what support is being offered, 6) Anti-patterns โ€” 5 things NOT to say and why they backfire. Legal note: this is a communication template, not legal advice โ€” review with employment counsel before executing.
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ClaudeIntermediate

Culture & Engagement Survey Design

Use Case: Employee engagement and culture

You are an organizational psychologist. Design a company culture and employee engagement survey. The survey should measure: Engagement (discretionary effort, intent to stay), Psychological Safety (can people speak up without fear?), Management Quality (direct manager effectiveness), Clarity (do employees understand goals?), Growth (development opportunities), and DE&I Inclusion (sense of belonging). For each dimension: 3-4 questions using validated scales (adapted from Gallup Q12, Amy Edmondson's Psychological Safety scale). Include: 1 eNPS question (0-10 likelihood to recommend as employer), 2 open-text questions. Survey length: max 25 questions. Also provide: a scoring guide (how to interpret results by dimension), benchmarks for each dimension at [company stage], and a communication template for sharing results transparently with the team. Anonymity design: [anonymous/confidential with manager visibility at N>5].
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ClaudeAdvanced

Performance Improvement Plan (PIP)

Use Case: Performance management

You are an HR business partner and employment law advisor. Draft a Performance Improvement Plan (PIP) for an employee in [role] who is underperforming in these specific areas: [describe issues with concrete examples]. Tone: this is a genuine improvement tool, not a termination paper. PIP structure: 1) Performance gaps โ€” describe each gap factually, without judgment, with specific examples and dates, 2) Expected standard โ€” what does 'meeting expectations' look like for each area (be specific and measurable), 3) Improvement actions โ€” concrete steps the employee will take, resources the company will provide (coaching, training), 4) Milestones โ€” specific checkpoints at weeks 2, 4, 8 with criteria, 5) Manager support commitments โ€” what will the manager do differently?, 6) Consequences โ€” what happens if metrics are/are not met, 7) Employee acknowledgment section. Duration: [30/60/90 days]. Jurisdiction: [country for legal compliance]. Flag any language that could be legally risky.
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ClaudeIntermediate

Bias-Free Job Description Writer

Use Case: Recruiting and talent acquisition

You are a talent acquisition specialist and DEI consultant. Write an inclusive, compelling job description for a [job title] at [company type/stage]. Inputs: must-have requirements: [list them], nice-to-have skills: [list them], salary band: $[min]-$[max], work arrangement: [remote/hybrid/on-site]. Rules to follow: 1) Open with the IMPACT of the role (what will this person change?) โ€” not tasks, 2) Remove any gender-coded language (use a tool like Textio standards), 3) Separate 'Requirements' (true must-haves) from 'Preferred' (nice-to-haves) โ€” keep requirements to 5 or fewer, 4) Include an explicit 'We encourage you to apply even if...' section, 5) Add a compensation transparency block, 6) Write a culture section that gives concrete evidence, not empty values. Avoid: 'fast-paced environment', 'self-starter', 'ninja/rockstar/guru'.
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ClaudeAdvanced

Product Strategy Document

Use Case: Annual product planning

You are a VP of Product. Write a 1-year product strategy document for [product name] in [market]. Company context: [stage, revenue, team size, key constraints]. Customer insight (your job to unpack this): [1-3 customer quotes or feedback themes]. Market context: [key trends or competitive moves]. Strategy document structure: 1) Where to Play โ€” which customer segments and use cases to focus on (and which to deliberately ignore), 2) How to Win โ€” the differentiated capabilities that will make us the obvious choice, 3) Strategic Bets โ€” the 3 big bets we are making this year and the hypothesis behind each, 4) Product Principles โ€” 5 decision-making rules the team will use when facing trade-offs, 5) Roadmap Themes โ€” (not feature lists) 4 quarterly themes that ladder to the bets, 6) Resource Allocation โ€” rough % split across bets, 7) What Success Looks Like โ€” how we know the strategy worked at year end.
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ClaudeAdvanced

Product Go-to-Market Plan

Use Case: Product launch execution

You are a product marketing lead. Write a Go-to-Market (GTM) plan for launching [product/feature] to [market]. Launch date: [date]. Type of launch: [Tier 1 major launch / Tier 2 feature drop / Tier 3 quiet release]. GTM plan sections: 1) Launch Goal โ€” primary metric, 30/60/90 day targets, 2) Target Audience โ€” primary and secondary ICPs, and the specific person who will champion this in a B2B context, 3) Positioning & Messaging โ€” one positioning statement, headline, subheadline, 3 proof points, 4) Competitive Messaging โ€” how to respond when prospects mention [top competitor], 5) Channel Plan โ€” launch channels (email/in-app/social/PR/partner), message per channel, and timing sequence, 6) Enablement Plan โ€” what sales/CS teams need (1-pager, FAQ, demo script), 7) Launch Risks โ€” the 3 most likely things that will go wrong and mitigation plans.
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ClaudeAdvanced

Jobs-to-Be-Done Research

Use Case: Product discovery and customer research

You are a JTBD research specialist trained in the Ulwick Outcome-Driven Innovation and Moesta Switch interviews methodologies. Conduct a JTBD analysis for [product/feature area]. Using this customer research data: [paste interview transcripts, survey results, or support ticket themes]. Step 1: Identify the Functional Job โ€” the core task the customer is trying to accomplish (use the format: Verb + Object + Context). Step 2: Identify the Emotional Jobs โ€” how they want to feel during and after. Step 3: Identify the Social Jobs โ€” how they want to be perceived. Step 4: Map the job executor's full workflow (8-step JTBD map: Define โ†’ Locate โ†’ Prepare โ†’ Confirm โ†’ Execute โ†’ Monitor โ†’ Modify โ†’ Conclude). Step 5: For each step, identify outcome statements: 'Minimize the likelihood that [undesirable outcome].' Step 6: Rank outcome statements by importance vs satisfaction โ€” which are the underserved opportunities?
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ClaudeAdvanced

Product Metrics Framework

Use Case: Product analytics and measurement

You are a product analytics expert. Design a comprehensive metrics framework for [product type, e.g., B2B SaaS / consumer app / marketplace]. Framework structure: 1) North Star Metric โ€” the single metric that best captures customer value delivery, explain why this is the right one vs alternatives, 2) Input Metrics โ€” the 3-5 leading indicators that drive the North Star (these are what teams can directly act on), 3) Health Metrics โ€” the guardrails (if these decline, something is broken), 4) Engagement Funnel โ€” define and name each funnel stage for this specific product (go beyond generic AARRR), 5) Segment Analysis Plan โ€” which user segments to track separately and why, 6) Anti-Metrics โ€” metrics that seem good but are actually misleading for this product, 7) Reporting Cadence โ€” what to review daily/weekly/monthly. Product context: [describe your product, users, and business model].
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ClaudeAdvanced

Product Requirements Document (PRD)

Use Case: Feature specification and engineering handoff

You are a Principal Product Manager. Write a comprehensive PRD for the following feature: [feature name and 1-sentence description]. This feature will be built by a [X-person] engineering team in [timeframe]. PRD sections: 1) Problem Statement โ€” what user pain are we solving and what evidence do we have that this pain is real and significant?, 2) Goals & Success Metrics โ€” 1 primary metric, 2 secondary metrics, 1 guardrail metric (what we must NOT make worse), 3) User Stories โ€” in 'As a [user], I want [action], so that [outcome]' format, 3-5 stories covering the core use case and key edge cases, 4) Functional Requirements โ€” precise, testable spec language (use 'shall/shall not'), 5) Non-Functional Requirements โ€” performance, security, accessibility, 6) Out of Scope โ€” explicitly state what this phase does NOT include, 7) Open Questions โ€” unresolved decisions and who needs to answer them, 8) Launch Criteria (definition of done). User context: [key users and their context].
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ClaudeAdvanced

RAG System Architecture Design

Use Case: RAG and knowledge base AI systems

You are an AI systems architect specializing in Retrieval-Augmented Generation (RAG) systems in 2026. Design a production RAG system for: [use case, e.g., "an enterprise knowledge base Q&A system over 10,000+ internal documents"]. Architecture decisions to cover: 1) Document Processing Pipeline โ€” chunking strategy (fixed/semantic/hierarchical), metadata extraction, pre-processing for different document types (PDF/HTML/Markdown), 2) Embedding Strategy โ€” model selection for this domain, batch processing, versioning and re-embedding strategy, 3) Vector Database Selection โ€” compare Pinecone/Weaviate/Qdrant/pgvector for this use case; recommend one, 4) Retrieval Strategy โ€” dense vs sparse vs hybrid retrieval, re-ranking, query expansion, HyDE, 5) Context Window Management โ€” how to fit retrieved chunks + conversation history into the context, 6) Generation โ€” system prompt design, citation handling, hallucination mitigation, 7) Evaluation โ€” the 3 key RAG metrics (faithfulness, relevance, groundedness) and how to measure them. Diagramming: draw the full pipeline in Mermaid.
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ClaudeAdvanced

Data Pipeline Architecture

Use Case: Data infrastructure and engineering

You are a data engineering architect. Design a modern data pipeline for [use case, e.g., "powering a real-time personalization engine for an e-commerce platform"]. Scale: [data volume: e.g., 10M events/day]. Tech stack preferences: [e.g., cloud provider, existing tools]. Design the following layers: 1) Ingestion โ€” sources, ingestion patterns (CDC, streaming, batch), latency requirements, 2) Storage โ€” raw/bronze/silver/gold layer design (Lakehouse pattern), storage format choices (Parquet/Delta/Iceberg) with justification, 3) Transformation โ€” orchestration tool (Airflow/Prefect/Dagster), transformation framework (dbt/Spark), scheduling and dependency management, 4) Serving โ€” OLAP query layer, caching strategy, API design for downstream consumers, 5) Observability โ€” data quality checks, lineage tracking, freshness SLAs and alerting, 6) Cost Optimization โ€” estimated cost and 3 ways to reduce it. Draw the architecture in ASCII or Mermaid diagram notation.
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ClaudeAdvanced

LLM Evaluation Framework

Use Case: AI product quality assurance

You are an AI evaluation researcher. Design a rigorous evaluation framework for an LLM-powered product: [describe the product, e.g., "an AI customer support agent"]. Framework sections: 1) Evaluation Taxonomy โ€” categorize what needs to be evaluated: Task Performance, Safety, Robustness, User Experience, Cost Efficiency, 2) For each category: specific metrics, measurement methodology (human eval vs automated vs hybrid), and scoring rubric, 3) Golden Dataset Design โ€” how to build a ground truth evaluation set of [N] examples covering diverse scenarios including adversarial cases, 4) Regression Testing Protocol โ€” how to ensure new model versions don't break existing capabilities, 5) Latency and Cost SLAs โ€” acceptable p50/p95/p99 latency and cost per call, 6) Red-Teaming Plan โ€” the 10 most important adversarial prompts to test for this product, 7) Human Eval Interface Design โ€” what annotators see and how to ensure inter-rater reliability. Also recommend an open-source evaluation framework (Evals, RAGAS, LangSmith, etc.) suited for this use case.
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ClaudeAdvanced

ML Project Design Document

Use Case: Machine learning product development

You are a Staff Machine Learning Engineer. Design a production ML system for the following problem: [describe the business problem, e.g., "predict customer churn 30 days in advance"]. Deliverables: 1) Problem Formulation โ€” reframe the business problem as an ML problem (classification/regression/ranking/generation?), define the prediction target precisely, 2) Data Requirements โ€” what data is needed, where it comes from, what quality issues to expect, 3) Feature Engineering Plan โ€” 10 candidate features with rationale; identify target leakage risks, 4) Model Selection โ€” evaluate 3 candidate algorithms; recommend one with justification, 5) Training Infrastructure โ€” compute requirements, training frequency, retraining triggers, 6) Evaluation Framework โ€” the right metric for this problem (not just accuracy), offline vs online evaluation, a baseline to beat, 7) Deployment Architecture โ€” batch vs real-time serving, A/B test design for model rollout, 8) Monitoring Plan โ€” data drift, model drift, business metric correlation, 9) Failure Modes โ€” what goes wrong when the model is confidently wrong?
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ClaudeBeginner

Portfolio Case Study Template

Use Case: Career and design portfolio

You are a senior designer who has reviewed hundreds of portfolios. Help me write a compelling case study for my [Product Design / UX Research / Brand Design] portfolio. Project: [name]. Role: [your role]. Timeline: [duration]. Problem: [1-2 sentences]. Solution: [1-2 sentences]. Outcome: [quantitative or qualitative result]. Sections to populate: 1) The Challenge โ€” the business and user problem we faced, 2) My Process โ€” not a generic double-diamond, but the specific steps I took and WHY, 3) Key Insight โ€” the one discovery that changed the direction of the design, 4) The Solution โ€” walk through the final design focusing on the decisions, not just the pixels, 5) Overcoming Constraints โ€” one moment where I had to compromise or pivot due to tech/business reality, 6) Reflection โ€” what I would do differently with more time. Use storytelling principles: introduce tension, a turning point, and a resolution.
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ClaudeBeginner

Design Accessibility Checklist

Use Case: A11y and inclusive design

You are an accessibility specialist. Generate a comprehensive accessibility checklist for a [web/mobile] designer. Organize by category: 1) Color & Contrast โ€” specific ratios to hit for text vs non-text, use of color for meaning, 2) Typography โ€” minimum sizes, line heights, font legibility, 3) Touch & Click Targets โ€” minimum sizes for mobile vs desktop, spacing between targets, 4) Forms & Validation โ€” label requirements, error messaging design, 5) Focus & Keyboard โ€” focus state visibility, tab order logic, 6) Navigation & Structure โ€” heading hierarchy, bypass blocks (skip links), 7) Images & Media โ€” alt text guidelines, captioning, transcript requirements, 8) Motion & Interaction โ€” avoiding flashes, user control over animations. For each item: Provide a "how to test" instruction that a designer can do themselves.
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ClaudeIntermediate

User Interview Discussion Guide

Use Case: User research and product discovery

You are a UX Researcher. Write a discussion guide for a [duration]-minute user interview about [topic/feature/research goal]. Participant profile: [describe who is being interviewed]. Guide sections: 1) Intro โ€” boilerplate for consent, purpose, and setting expectations, 2) Warm-up questions โ€” non-intimidating questions to build rapport and context, 3) Deep-dive questions โ€” open-ended, non-leading questions that get to behaviors and motivations, 4) Task walkthrough (if applicable) โ€” what to ask them to do and what to observe, 5) Closing โ€” wrap-up, next steps, incentive mention. Include "Pro-tips" throughout: what to listen for, when to dig deeper, and how to stay silent to let the participant speak. Total questions: [X].
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ClaudeIntermediate

Design Critique Facilitator

Use Case: Design leadership and mentorship

You are a Design Manager. I will provide a description or image of a design I am working on. Your role is to provide structured feedback that is "critical but kind". Format your feedback: 1) The Goal โ€” what is the user trying to achieve here?, 2) What's Working โ€” 3 things that are strong and should be preserved, 3) Constructive Critique โ€” 3 specific areas where the design could be improved, 4) The "Why" โ€” for each critique, explain the underlying design principle (e.g., proximity, contrast, cognitive load), 5) Suggestion โ€” a concrete "try this" alternative for each critique, 6) One question for the designer to help them think through a different perspective. Context: [describe the user, the goal, and any constraints]. [PASTE DESIGN DESCRIPTION OR IMAGE]
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ClaudeAdvanced

UX Audit Framework

Use Case: UX research and product improvement

You are a Senior UX Researcher and Product Designer. Conduct a UX audit of [product/page/feature]. Evaluation categories: 1) Heuristic Evaluation โ€” use Nielsen's 10 Usability Heuristics to identify specific issues, 2) Accessibility (A11y) โ€” WCAG 2.2 Level AA compliance check, 3) Visual Hierarchy โ€” does the most important information stand out? Is the grid consistent?, 4) Content Strategy โ€” is the language clear, jargon-free, and consistent?, 5) Interaction Design โ€” are transitions smooth? Is feedback immediate?, 6) Conversion Optimization (CRO) โ€” are CTAs clear and well-placed? Are there friction points in the flow?, 7) Audit Deliverable: a table with Issue, Heuristic Violated, Severity (1-4), and Recommended Fix. Product/context: [describe].
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ClaudeAdvanced

Design System Component Spec

Use Case: Design system documentation and engineering handoff

You are a Design Systems Lead. Write a technical specification for a [component name, e.g., "Multi-select Dropdown with search"]. This spec will be used by both designers and engineers. Sections: 1) Anatomy โ€” describe every visual part of the component, 2) Visual Properties โ€” tokens for color, spacing, typography, borders, shadows (use placeholder tokens like $surface-default), 3) States โ€” Default, Hover, Focused (with focus-ring spec), Active, Disabled, Loading, Empty, 4) Interactions โ€” click/tap behavior, keyboard navigation (tabbing, arrow keys, Esc), 5) Responsive Behavior โ€” how it scales on mobile vs desktop, 6) Accessibility (A11y) โ€” ARIA roles, attributes, screen reader behavior, touch target sizes, 7) Usage Guidelines โ€” where to use vs where to use an alternative, 8) Edge Cases โ€” long text, no results, many results, error states. Output the spec clearly with headers.
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ClaudeAdvanced

Threat Modeling (STRIDE)

Use Case: Secure system design

You are a security architect. Perform a STRIDE threat model on the following system: [describe the architecture, e.g., "A web app with a React frontend, Node.js backend, and AWS RDS database using JWT for auth"]. For each STRIDE category (Spoofing, Tampering, Repudiation, Information Disclosure, Denial of Service, Elevation of Privilege): 1) Identify at least 2 specific threats for this architecture, 2) For each threat: Likelihood (H/M/L), Business Impact (H/M/L), and specific mitigation strategy (e.g., specific library, configuration, or architectural change). Provide a summary risk score for the whole system.
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ClaudeIntermediate

Security Awareness Training Module

Use Case: Security culture and training

You are a security awareness trainer. Design a 30-minute security awareness training module for [audience: non-technical employees / engineers / executives]. Topic: [phishing / social engineering / password hygiene / data handling / AI-era threats for 2026]. Module structure: 1) Hook (3 min) โ€” a realistic, recent-ish attack scenario that opens with "this really happened to a company like yours", 2) Core Concepts (15 min) โ€” 3-4 key lessons with specific, actionable rules (not vague advice like "be careful"), 3) Interactive Element โ€” a 5-question quiz with realistic scenarios employees must classify as safe/unsafe, 4) Skills Practice โ€” a phishing email they must analyze and identify the 4 red flags, 5) Takeaways (2 min) โ€” the 3-sentence summary they can tell a colleague, 6) Reporting Protocol โ€” exactly what to do if they suspect an incident. Tone: engaging and non-condescending โ€” treat employees as smart adults who are busy, not negligent.
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ClaudeIntermediate

Security Policy Drafter

Use Case: Compliance and security governance

You are a CISO and compliance officer. Draft a professional [Policy Type, e.g., "Acceptable Use Policy" or "Remote Work Security Policy"] for a [company size/industry]. Policy sections: 1) Purpose โ€” why this policy exists, 2) Scope โ€” who it applies to and what assets, 3) Core Requirements โ€” at least 8 specific, enforceable rules (not vague suggestions), 4) Reporting Protocol โ€” what to do if a breach is suspected, 5) Enforcement โ€” consequences of non-compliance, 6) Review Cycle โ€” how often it will be updated. Tone: professional, authoritative but clear. Avoid legalese. Use standard ISO 27001 or NIST framework language where applicable.
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ClaudeAdvanced

Penetration Test Report Synthesizer

Use Case: Security audit and remediation

You are a senior security consultant. I will provide a raw penetration test report or vulnerability scan results. Your task: 1) Synthesize the findings into an Executive Summary (1 paragraph, business-risk focused), 2) Categorize findings by Critical/High/Medium/Low, 3) For each Critical and High finding: Explain the vulnerability in plain English, the specific risk to the business if exploited, and the exact remediation steps for the engineering team, 4) Identify any "themes" or systemic weaknesses (e.g., "weak identity management across all apps"), 5) Provide a 90-day remediation roadmap prioritizing by risk vs effort. [PASTE REPORT/RESULTS]
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ClaudeAdvanced

Incident Response Playbook

Use Case: Cybersecurity and IT operations

You are a Lead Security Incident Responder. Create a detailed incident response playbook for the following scenario: [e.g., "Active ransomware attack on corporate servers" or "Suspected SQL injection on customer-facing DB"]. Structure: 1) Identification โ€” how to confirm the incident, what logs to check, and how to determine the scope, 2) Containment โ€” Short-term (stop the bleeding) vs Long-term (preserve evidence), 3) Eradication โ€” how to remove the threat and verify its gone, 4) Recovery โ€” how to restore systems safely and what monitoring to add, 5) Post-Incident โ€” "Lessons Learned" template. For each phase: specific technical steps, who to notify (RACI), and one thing NOT to do that could make it worse.
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ClaudeIntermediate

Executive Presence Development Plan

Use Case: Career and leadership development

You are an executive presence coach. Develop a 90-day development plan to strengthen my executive presence. My situation: Current role: [title]. Next role I'm targeting: [describe]. Feedback I've received: [share any feedback you've gotten about how others perceive you]. Contexts where I feel least confident: [e.g., presenting to the board, managing up, large group facilitation]. Development plan structure: 1) Executive Presence Audit โ€” score myself across: Vision Communication, Confidence Under Pressure, Decisiveness, Gravitas (calm, composed, intentional energy), and Strategic Relationship Building, 2) For my lowest 2 areas: root cause analysis (is this a skill gap, a mindset issue, or a visibility gap?), 3) Weekly practice prompts for each area, 4) Stretch assignments to seek out in the next 90 days, 5) One sentence I can say in each context that will immediately elevate my presence. Avoid generic advice โ€” make this specific to my situation.
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ClaudeAdvanced

Difficult Conversation Prep

Use Case: Leadership communication

You are a leadership coach and organizational psychologist. Help me prepare for this difficult conversation: [describe the situation โ€” who, what issue, history, stakes]. My relationship with this person: [describe]. My goal for the conversation: [what outcome do I need?]. Apply the 'Crucial Conversations' framework: 1) Start with Heart โ€” what do I actually want for myself, for them, and for the relationship? 2) Learn to Look โ€” what signs of defensiveness or silence should I watch for?, 3) Make it Safe โ€” what opening statement creates safety and establishes mutual purpose?, 4) Master my Story โ€” what story am I telling myself about this person's motives? What's an alternative story?, 5) STATE my Path โ€” write the conversation opener using: Share facts โ†’ Tell my story โ†’ Ask for their path โ†’ Talk tentatively โ†’ Encourage testing, 6) Explore their path โ€” 3 questions to genuinely understand their view, 7) Plan for escalation โ€” if they get defensive, what do I say?
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ClaudeIntermediate

Team Off-Site Facilitator Guide

Use Case: Executive and team facilitation

You are an executive facilitator who designs high-impact leadership off-sites. Design a [1/2/3]-day team strategy off-site for a team of [X people] at [company stage]. Goal of the off-site: [e.g., align on annual strategy, resolve a major conflict, rebuild trust after reorg, define team culture]. For each session block, provide: Title, Duration, Objective, Facilitation Method (workshop/working group/fishbowl/etc.), Exact instructions the facilitator reads aloud to open the session, Materials needed, and Expected output. Also design: an opening activity that creates psychological safety, a decision-making session for [specific unresolved decision], and a closing ritual that captures commitments. Common off-site failures to avoid: [vague outcomes, dominating voices, decisions that don't stick]. Pre-reads to send to attendees: [list 2-3].
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ClaudeIntermediate

1-on-1 Coaching Framework

Use Case: People management and coaching

You are an executive coach. Help me run better 1-on-1s with my team. Context: I manage [X people]. My role: [title]. My team's work: [describe]. Key challenges I see: [describe]. Design a comprehensive 1-on-1 system: 1) The right questions to ask at different 1-on-1 types: weekly check-in (15 min), monthly growth conversation (45 min), quarterly career development (60 min), 2) The 'four lenses' framework: task/project status, relationships, growth, and wellbeing โ€” how to cover all four in 30 minutes, 3) How to handle a team member who says 'everything is fine' but clearly isn't, 4) 5 questions that reveal how someone REALLY feels about their work, 5) How to give feedback in a 1-on-1 (the SBI model), 6) How to close a 1-on-1 with clear next steps. Also write: a template for the team member to fill in before each meeting.
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ClaudeIntermediate

Strategic Communication & Storytelling

Use Case: Executive communication and influencing

You are a communications strategist and executive speechwriter. Help me tell the story of [initiative/strategy/change] to [audience: all-hands/board/investors/customers]. The facts I need to communicate: [list the core information]. The emotional response I want to create: [e.g., confidence, urgency, inspiration, calm]. Apply the McKinsey 'Pyramid Principle' + storytelling structure: 1) Opening โ€” start with the conclusion/recommendation, not the build-up, 2) Supporting arguments โ€” 3 arguments that prove the conclusion (each argument in 1 sentence), 3) Evidence โ€” for each argument, the most compelling proof point, 4) The narrative arc โ€” what was the moment this strategy became clear? (make the 'deciding moment' vivid), 5) What this means for them (WIIFM for the audience), 6) The ask โ€” exactly what action or mindset shift are you requesting? Write the 5-minute spoken version and a 1-slide visual summary.
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ClaudeBeginner

Standard Operating Procedure (SOP)

Use Case: Business operations documentation

You are an operations documentation specialist. Write a clear, professional Standard Operating Procedure (SOP) for the following task: [describe the process in plain language]. This SOP will be used by: [describe who will use it โ€” new employee, contractor, cross-functional team member]. SOP format: 1) Purpose โ€” why this procedure exists and what outcome it achieves, 2) Scope โ€” who this applies to and when, 3) Prerequisites โ€” tools, access, knowledge needed before starting, 4) Step-by-step Procedure โ€” numbered steps with sub-steps; each step begins with a verb, is one action only, and includes 'how to know you've done this correctly' where it's not obvious, 5) Exceptions & Edge Cases โ€” what to do when something unexpected happens, 6) Approval & Review โ€” who owns this SOP and when it should be reviewed. Make the language Grade 10 reading level. Include: a 'Quick Reference' one-page summary at the end.
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ClaudeIntermediate

Vendor Selection & Evaluation

Use Case: Procurement and vendor management

You are a procurement specialist and sourcing strategist. Build a vendor evaluation framework for sourcing [product/service type]. Procurement context: annual spend estimate: $[amount], number of vendors to evaluate: [X], stakeholders involved: [list departments]. Framework deliverables: 1) RFP (Request for Proposal) template โ€” the 10 most important questions to ask each vendor, 2) Evaluation scorecard โ€” 6-8 criteria with weights (quality, price, reliability, security, scalability, support, financial stability) โ€” weights must sum to 100%, 3) Reference check questions โ€” 5 questions to ask a vendor's existing customers, 4) TCO Analysis โ€” beyond unit price, what hidden costs to include (implementation, training, switching costs, integration), 5) Red flags โ€” 5 vendor behaviors during the evaluation process that should raise concerns, 6) Negotiation leverage points โ€” where is there room to negotiate beyond price? Generate example scores for 3 hypothetical vendors to demonstrate the scoring model.
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ClaudeIntermediate

Quarterly Business Review (QBR) Template

Use Case: Customer retention and executive alignment

You are a Customer Success Manager. Create a Quarterly Business Review (QBR) template for a [company type] customer using [product/service]. QBR agenda (60-minute session): 1) Business Update (10 min) โ€” not about our product, but their business: what changed for them this quarter?, 2) Scorecard Review (15 min) โ€” their KPIs vs goals set last QBR with RAG status, 3) Value Delivered (15 min) โ€” ROI analysis: quantify the business impact of our product this quarter (give formulas for calculating time saved, revenue influenced, cost reduced), 4) Product Usage Insights (10 min) โ€” what they're using well, what they're underutilizing and the cost of that gap, 5) Roadmap Preview (5 min) โ€” relevant upcoming features and why they matter for this customer, 6) Mutual Success Plan for Next Quarter (5 min) โ€” 3 joint commitments. Write a slide-by-slide content outline for each section. Include: questions to ask to make the customer do most of the talking.
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ClaudeAdvanced

Churn Risk Intervention Playbook

Use Case: Revenue retention and churn prevention

You are a Customer Success Director. Build a churn risk intervention playbook for [product/industry]. Health scoring model: define a customer health score using these input signals: product usage data, support ticket volume/sentiment, NPS/CSAT, contract renewal timeline, stakeholder engagement, and payment behavior. Weight each signal. Playbook sections: 1) Health Score Tiers โ€” Green/Yellow/Orange/Red โ€” define thresholds and characteristics for each, 2) Trigger-based Interventions โ€” for each tier and specific risk signals, the exact intervention: who reaches out, what they say, through what channel, 3) Save Play Scripts โ€” the email and call script for a "churning customer" conversation (the opening that doesn't feel desperate), 4) Executive Escalation Criteria โ€” when to bring in leadership and how, 5) Win-back Campaign โ€” for customers who have already churned, a 3-touch re-engagement sequence 90 days post-churn, 6) Post-mortem โ€” the 5-question churn interview to conduct when a customer churns.
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ClaudeIntermediate

Customer Onboarding Program

Use Case: Customer success and retention

You are a Customer Success leader. Design a customer onboarding program for [product type] targeting [customer segment: SMB/Mid-Market/Enterprise]. Goal: get customers to "first value" within [X days]. Onboarding program design: 1) Define "First Value" โ€” the specific in-product action that predicts long-term retention for this product, 2) Onboarding journey map โ€” week-by-week milestones from signed contract to fully adopted (include customer actions, CSM actions, and automated touchpoints), 3) Kickoff call agenda โ€” the 45-minute kickoff that sets the tone for the relationship, 4) Welcome email sequence โ€” 5 emails over the first 30 days (subject, body, CTA), 5) Success Plan template โ€” the shared document that holds both parties accountable, 6) Early warning signals โ€” what behaviors in weeks 1-2 predict churn, and how to intervene, 7) Graduation criteria โ€” how do we know onboarding is complete? Define the handoff to steady-state CSM.
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