Claude 3.5 SonnetBeginner
Customer Review & Reputation Manager
Use Case: Managing brand reputation on Amazon, Google, or Shopify by responding professionally to feedback.
Act as a Customer Support Lead. I will provide a customer review: [Review Text]. 1. If it's 5 stars, write a warm, personalized thank you that encourages them to share on social media. 2. If it's 3 stars, write a response that addresses their specific feedback and offers a solution. 3. If it's 1 star, write a professional, calm, and empathetic response that moves the conversation to a private channel (email/DM) to resolve. 4. Suggest one internal process improvement based on the feedback.
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