Claude 3.5 SonnetBeginnerE-commerce & Retail

Customer Review & Reputation Manager.

A free, copy-paste Claude 3.5 Sonnet prompt for managing brand reputation on amazon, google, or shopify by responding professionally to feedback.. Tested and optimized for 2026 AI model architectures including .

AI Model
Claude 3.5 Sonnet
Difficulty
Beginner
Setup Time
5–10 minutes

The Prompt Template

Act as a Customer Support Lead. I will provide a customer review: [Review Text]. 1. If it's 5 stars, write a warm, personalized thank you that encourages them to share on social media. 2. If it's 3 stars, write a response that addresses their specific feedback and offers a solution. 3. If it's 1 star, write a professional, calm, and empathetic response that moves the conversation to a private channel (email/DM) to resolve. 4. Suggest one internal process improvement based on the feedback.
#customer-service#ecommerce#brand-identity

How to Use This Prompt

1️⃣

Copy the Template

Click "Copy Prompt" above to copy the full template to your clipboard. The prompt is pre-formatted for immediate use.

2️⃣

Open Claude 3.5 Sonnet

Open Claude 3.5 Sonnet in a new conversation. This prompt is optimized for Claude 3.5 Sonnet but works across most modern AI models.

3️⃣

Replace the Placeholders

Replace all text in [square brackets] with your specific information. More context = better output. Do not leave any placeholder unfilled.

4️⃣

Refine the Output

Review the AI's response and use follow-up messages to adjust tone, depth, or format. The first response is your starting point.

Best Used For

Managing brand reputation on Amazon, Google, or Shopify by responding professionally to feedback.. This template provides a structured foundation for e-commerce & retail workflows, ensuring Claude 3.5 Sonnet understands the specific constraints and persona required for high-quality output.

Skill Required

No prior AI experience needed

Pro Tips

  • →Replace all [brackets] with specific details before running.
  • →Just fill in the brackets and run the prompt as-is.
  • →Add your brand tone or audience context at the end for better personalization.
  • →Iterating on outputs with follow-up messages produces 40–60% better results.

Compatible AI Models

ChatGPT
GPT-4o, GPT-o3
Claude
Claude Sonnet 4.5, Opus 4
Gemini
Gemini 2.5 Pro, Flash

Frequently Asked Questions

How fast should I respond?+
Ideally within 24-48 hours to show both the customer and the algorithm that you are active.
Can I use this for Trustpilot?+
Yes, it works for any review platform including Yelp, Google, and Amazon.
Should I offer refunds in public?+
No, the prompt suggests moving the resolution to a private channel to handle specifics.

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