Customer Onboarding Program.

You are a Customer Success leader. Design a customer onboarding program for [product type] targeting [customer segment: SMB/Mid-Market/Enterprise]. Goal: get customers to "first value" within [X days]. Onboarding program design: 1) Define "First Value" — the specific in-product action that predicts long-term retention for this product, 2) Onboarding journey map — week-by-week milestones from signed contract to fully adopted (include customer actions, CSM actions, and automated touchpoints), 3) Kickoff call agenda — the 45-minute kickoff that sets the tone for the relationship, 4) Welcome email sequence — 5 emails over the first 30 days (subject, body, CTA), 5) Success Plan template — the shared document that holds both parties accountable, 6) Early warning signals — what behaviors in weeks 1-2 predict churn, and how to intervene, 7) Graduation criteria — how do we know onboarding is complete? Define the handoff to steady-state CSM.