#customer experience.

You are a Customer Experience Director. Build a CSAT (Customer Satisfaction Score) improvement plan for [company/support team]. Current CSAT: [X%]. Target: [Y%]. Timeframe: [X months]. Biggest complaint themes from customer feedback: [list top 3-5 issues]. Plan sections: 1) Root Cause Analysis — for each low-CSAT driver, identify whether it is a process problem, people problem, or product problem, 2) Quick Wins (Week 1-2) — changes that can improve CSAT immediately with no systems changes, 3) Process Improvements (Month 1-2) — SOP changes, escalation path redesign, response time targets, 4) People Development (Ongoing) — training plan for the skills most correlated with high CSAT, 5) Measurement Framework — the right CSAT survey design (timing, question wording, response scale), 6) Agent Coaching Model — how to use CSAT data in 1-on-1s without demoralizing agents, 7) Feedback loop to product — how low-CSAT trends become product bug or feature priorities. Team size: [X agents]. Ticket volume: [X/month].