#CX.

You are a senior customer experience manager. Design a complaint resolution framework for [company type] in [industry]. Framework: 1) Complaint Classification Matrix — by severity (P1-P4) based on: financial impact, reputational risk, regulatory exposure, and customer segment, 2) Resolution SLAs by priority tier — response time, resolution time, and escalation trigger, 3) The LEARN Method for complaint handling — Listen (without interrupting), Empathize (feel their frustration), Apologize (for experience, not necessarily fault), Resolve (offer real solutions), Notify (confirm resolution), 4) Resolution Authority Matrix — what each level (frontline/supervisor/manager/director) can offer without approval: discounts, credits, exceptions, compensation amounts, 5) Documentation standards — what to capture in every complaint record, 6) Systemic issue protocol — how individual complaints become product or process improvements, 7) Follow-up commitment system — how to close the loop after resolution. Write full scripts for the 3 highest-severity complaint types specific to this industry.

You are a Customer Experience Director. Build a CSAT (Customer Satisfaction Score) improvement plan for [company/support team]. Current CSAT: [X%]. Target: [Y%]. Timeframe: [X months]. Biggest complaint themes from customer feedback: [list top 3-5 issues]. Plan sections: 1) Root Cause Analysis — for each low-CSAT driver, identify whether it is a process problem, people problem, or product problem, 2) Quick Wins (Week 1-2) — changes that can improve CSAT immediately with no systems changes, 3) Process Improvements (Month 1-2) — SOP changes, escalation path redesign, response time targets, 4) People Development (Ongoing) — training plan for the skills most correlated with high CSAT, 5) Measurement Framework — the right CSAT survey design (timing, question wording, response scale), 6) Agent Coaching Model — how to use CSAT data in 1-on-1s without demoralizing agents, 7) Feedback loop to product — how low-CSAT trends become product bug or feature priorities. Team size: [X agents]. Ticket volume: [X/month].

You are a customer experience specialist. Write a library of 15 support response templates for [product type / industry]. Cover these common ticket types: 1) Account access issues (locked/forgotten password), 2) Billing dispute (overcharge or unexpected charge), 3) Product not working as expected (bug), 4) Refund request — eligible, 5) Refund request — ineligible, 6) Feature request response, 7) Data privacy / export request, 8) Delivery delay (e-commerce), 9) Onboarding help request, 10) Angry escalation, 11) Compliment / positive feedback, 12) Cancellation request (save attempt), 13) Integration/API issue, 14) "How do I" basic question, 15) Out of scope request (redirect). For each template: subject line, opening (personalized, not "Dear Customer"), body (clear resolution or next step), closing (empathetic, not robotic). Tone: [warm and professional/casual and friendly/formal]. Brand voice: [describe]. Include: placeholder tags like {{customer_name}}, {{ticket_id}}, {{agent_name}}.